Proven Excellence with Hein Sinergy Jaya GmbH
We build and sustain long-term partnerships with our business clients, delivering consistent value, tailored solutions, and measurable results across industries. We are proud of our long-standing relationships with our business partners and the trust placed in us through years of reliable, client-focused collaboration.
"The offered products meet the requirements very precisely. Technical support for specification changes or modifications is backed by solid data and effective communication.
The administrative and organizational collaboration proceeded smoothly without any issues.
The pricing is quite competitive compared to market rates, and delivery times are also relatively fast.
There is a good understanding of all conditions and situations.
The prospects for future cooperation are very promising, considering the growing and increasingly diverse demands of the market.
This has been the best experience with cross-border transactions."
Beni Agustinus Setianegara
CEO, Machining & automation specialist GISMA
First of all, through this email we would like to thank you very much for your support and cooperation over the past few years. Of course, the journey of a business relationship does not always run smoothly. There will definitely be obstacles that arise. From these obstacles we can see the professionalism and commitment of Hein Sinergy Jaya GmbH in solving all problems and providing total service to its customers. Furthermore, I would like to take this opportunity to make some objective comments from the following perspectives:
1. Accuracy of products and technical support
The tobacco industry is one of the industries with the application of technology that is very complex and always follows technological developments. With such complexity, we in the Engineering department of PT Djarum certainly need business partners who are able to provide support for our complex needs. Hein Sinergy Jaya GmbH is one of our trusted partners. Although our needs are very varied, Hein Sinergy Jaya GmbH can always supply products that match our requests.
2. General administrational cooperation and organization
Regarding administration, everything went well and there were no significant obstacles. In fact, we found that Hein Sinergy Jaya GmbH was quite flexible and adaptable to the customer's administrative process.
3. Price-service-ratio, Shipment/lead time
Regarding pricing, we feel that Hein Sinergy Jaya GmbH always tries to provide the most competitive pricing possible without compromising the quality of service they provide. Besides price and service, delivery time is also important and critical. Hein Sinergy Jaya GmbH always strives to meet delivery time commitments. Although there was a slight delay, it was within reasonable limits and there was a clear explanation.
4. Cultural behavior and mutual understanding of situations
I think Hein Sinergy Jaya GmbH already understands the cultural behavior in Indonesia very well. Seeing the long business relationship with PT Djarum, I think Hein Sinergy Jaya GmbH really understands on how to treat Indonesian customers, how to communicate with them and how to build their trust.
And the point that I think is quite important and a plus point of Hein Sinergy Jaya GmbH is that the CEO can speak Indonesian fluently.
David Wijaya
Purchasing Manager, Tobacco Industry
“With Hein Synergy, you have an exceptionally reliable partner at your side. Particularly noteworthy is the personable managing director, Christoph Hein, who impresses not only with his expertise but also with his strategic foresight. His high standards for quality and reliability ensure continuous added value in our collaboration. For us, this forms the ideal foundation for a long-term partnership we can always rely on.”
Jan Metzech
CISO & Senior Consultant Information Security
"Working with Christoph Hein from Hein Sinergy Jaya GmbH has been consistently positive, characterized by excellent communication and a collaborative, partner-level exchange. In my role as a logistics partner, I had the opportunity to work closely with Christoph on customized solutions that were perfectly tailored to the specific needs of his company. This open dialogue enabled us to respond quickly to challenges and develop bespoke solutions together.
Christoph Hein holds an outstanding position among the clients of Hein Sinergy Jaya GmbH. His focus goes beyond merely meeting expectations—he actively shapes long-term, successful customer relationships. His commitment to understanding and addressing client needs makes him a valued partner within his industry.
The reliability of Christoph and his team is remarkable. Their payment practices are exemplary, which simplifies the collaboration and fosters trust. You can count on agreements being honored and deadlines being respected. I would particularly like to highlight Christoph Hein's proactive approach. He is not only responsive but also capable of identifying potential challenges early and working with us to find solutions. This has helped us work more efficiently and reach our shared goals faster.
Overall, I can wholeheartedly recommend Christoph Hein and Hein Sinergy Jaya GmbH. The combination of excellent communication, dependability, and genuine dedication to customer needs makes them an outstanding partner."
Sven Nusser
CEO InXpress Lindau/Kempten
“In my opinion, Christoph can help introduce us to new technologies, so that he can encourage us to carry out new innovations.”
Iqro Kurniawan
R&D Manager
"A powerful good morning... We can do this… We must do this… And we will absolutely succeed.
As a representative of the management of PT Yogya CNC Service, I would like to sincerely thank you for the collaboration so far. Thanks to this partnership, our business has been able to continue successfully.
As a company specializing in the maintenance of industrial machinery – particularly CNC machines – we have gained many positive experiences through this cooperation, including:
Sourcing of spare parts from Europe:
Since we primarily service machines from Europe (especially from Germany), we were previously highly dependent on machine manufacturers as the sole source of spare parts. Through this new partnership, we now have alternative supply sources and are no longer reliant on just one supplier.
Competitive prices and faster delivery:
Despite more competitive pricing, we continue to receive high-quality original spare parts, enabling us to restore machines to working condition more quickly.
Hein Sinergy Jaya (formerly known as Christoph Hein):
You have supported us in both technical and non-technical matters – from providing technical datasheets to handling import issues, which were entirely new for us as a young company.
As a supplier, Hein Sinergy Jaya has become an integral part of YCS – not only due to the mutually beneficial business relationship but also because a sense of family-like connection has developed.
In conclusion, we hope that the business relationship between YCS and Hein Sinergy Jaya will continue and lead to even greater growth for both sides – for the benefit of many people.
Wishing continued success to Mr. Christoph…
We can do this… We must do this… And we will do this!"
Joko Wardoyo
CEO - CNC machine specialist
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